Please contact the RSPCA or the Police as they will be able to gain access to the dog.

This is classed as an Emergency situation and we need to know as soon as possible in order to attend the site.

You can report it 24/7 via our online form Report a street cleaning issue - Epping Forest District Council or you can call the Customer Services Contact Centre on  01992 564000 to report this issue, and we will arrange for the site to be attended as quickly as possible.

Please be as precise as possible with the location details so that we can get a crew there as quickly as possible to make it safe.

If you are concerned that your cat or dog may have been hit by a car, then please contact the Customer Contact Centre on 

01992 564000

We can then investigate if it has:

• been reported as either a stray animal or
• confirm that it has not or unfortunately has been reported as having been hit by a vehicle

If any of your containers were not collected on your collection day you can report this up to 2 working days after the collection day by using our online form on our website 24/7 at:

Report a missed collection - Epping Forest District Council

• by completing your name and address details on the form, it will then be able to check whether
  • You have the correct day to place your container out?
  • You have put the correct container out for that collection?
  • Whether the crews have been in your road?
  • Whether the crews have recorded a reason why the container has not been collected?
• If all of the criteria has been met it will record your container as being missed and instruct our contractor to return to empty/collect them for you.

• They will return within the next 24/48 hours

• We will send you a confirmation email that we will be returning to you property.

• Please ensure that you leave your containers out at the boundary of your property where it meets the footway/highway (or your designated and approved collection point) to enable us to do this.

 If any of the Criteria is not met, we will inform you of this fact and we are sorry but we will not be able to instruct the contractor to return.

• If however you feel that there is information you have not informed us about, then you can telephone us at the Customer Contact Centre on 01992 564000 to discuss this matter.
• Please Note:  that you can only report a missed collection if it is being reported no more than 2 working days after the collection was due.
• After this time period you would need to hold your waste/recycling until the next scheduled date for this type of collection.
• Or alternatively you can book a slot at and take it to the nearest Recycling Household waste centre. The location of these can be found at Find recycling centres and banks - Epping Forest District Council

• No, your details are kept in accordance with the General Data Protection Regulations

• for more information on the Councils Data Protection and privacy policies please click on this link Privacy Policy

• You can report an abandoned vehicle once it has been in the same place unmoving for two weeks or more and where the owner is not known to you,  by clicking on the link here  Report an abandoned vehicle - Epping Forest District Council
• Please note that vehicles on private land will require the land owners permission before we can deal with the reported vehicle.

• If you need to report a dangerously parked vehicle outside of normal office hours, please contact your local police station on 101 to report this.

• If you need to report this vehicle during normal office hours then you should:
  • Report it via our website using the abandoned vehicles form - please click on this link Report an abandoned vehicle - Epping Forest District Council 
  • If you have any photographs you can attach them to this form.
• Or  you can call our Contact the Council on 01992 564000 in the first instance to report it as soon as possible.

• If you need to report this outside of normal office hours, please contact your local police station on 101 and do not go near the vehicle as it is hazardous

• If you need to report this during normal office hours then you should either
  
  • Report this on our website via our online abandoned vehicles form  Report an abandoned vehicle - Epping Forest District Council.
  • If you have any photographs you can attach them to this form.
  • Or you can contact the Councils Contact Centre on 01992 564000 in the first instance to report this as soon as possible.
  • Please note that if the vehicle is on private land we will require the permission of the land owner before we can deal with it.

Please do not go near a vehicle that is burnt out as it is  hazardous!

• You should contact the Council on 01992 564000 in the first instance as soon as possible.
• If your contact is made outside of normal office hours, you will be able to leave full details on our answerphone system of:
  • Your Name and Address
  • Your contact telephone number and
  • your vehicle details and we will respond as soon as possible the next working day.

• If you are contacting us during working hours, or we have returned any out of hours call, you will be asked to confirm that you are the registered keeper and our team will be able to help you resolve the situation.

• There will be statutory charges to be paid if your vehicle has been placed into storage in order to release the vehicle. You will be advised of these when you speak to the team.

• You must contact the Council on 01992 564000 in the first instance as soon as possible.

• If your contact is made outside of normal office hours, you will be able to leave full details of:
  • Your Name and Address
  • Your contact telephone number and
  • Your vehicle details on our answerphone service and we will respond as soon as possible the next working day.

Please note you have not yet claimed your vehicle until we have spoken to you to confirm your details and the situation.

For contact made during office hours you will be asked to confirm that you are the registered keeper, and you may need to bring in evidence of this if your details do not match the DVLAs information. This can include:

• A copy of the V5 form
• any letter of evidence that you have recently purchased the vehicle
• A copy of a public utility bill to prove you are who you say you are, and that you live at the address the vehicle is registered to.

If the vehicle has been parked on private land (not owned by yourself) you will be directed to the land owner for them to make arrangements with you to remove the vehicle from their land.  You must contact them, and ask them to contact the Council to advise them to cease any further action with the vehicle. Unless the Council is instructed to cease action it will continue with the process of removal and possible destruction of the vehicle.

If you have declared the vehicle as SORN (stored off road notice) then your vehicle must be on land owned solely by yourself, for example the driveway to your property. It cannot be in a communal car park as this land is not solely owned by you.

If the vehicle is simply parked on a road, once we have verified that you are the registered keeper of the vehicle, there will be no further action taken by the Council in this matter for a period of 3 months. However if  the vehicle is persistently reported as abandoned because it has not moved we will start the process again.

The Council is not able to deal with foreign registered vehicles because 

• They are not able to locate the registered keeper and
• Different legislation applies to the storing of foreign registered vehicles on the Highway.
• You can refer the matter to the DVLA or the Police for their advice.

• This may be because the vehicle has been claimed

• If it has been claimed, so has a registered keeper, then the vehicle is no longer deemed as abandoned and cannot be dealt with by the Council

• However if the vehicle remains unmoving for a further 3 months, then the Council will start its process again.

• You can contact the Customer Contact Centre for advice on the situation by calling 01992 564000

• If you wish to report the car again after three months, you can do so by visiting our website  or by clicking on this link Report an Abandoned Vehicle.

If you know who the registered keeper of the vehicle is, then the Council is not able to deal with this as an Abandoned Vehicle, as there are very strict guidelines and legislation it must adhere to.

However if the vehicle is parked in a Car Park/Parking space owned by either the Councils Housing Department, or a Management Company, then you can report the vehicle to these people and they will conduct their own investigations.

If the vehicle is simply untaxed then this should be report to the DVLA, and you can make a report to them by clicking on this link  https://www.gov.uk/report-untaxed-vehicle

Please note that a car can only be classed as abandoned if it has remained in exactly the same location for 2 or more weeks.

1. The Council can only deal with such requests that are made by the legal land owner of the property.
2. If you are the legal land owner then you can report it using our online form on our website Report an abandoned vehicle - Epping Forest District Council

The Form will ask you to 

• Confirm that you are the landowner of the land the vehicle is parked on
• That you give the Council permission to go onto your land (if you are the land owner only)
• That you accept any future claims for compensation from the registered keeper, should the Council remove and destroy the vehicle if this is the final outcome.
• Provide full contact details for yourself.

Once your report is submitted the council will then deal with the vehicle under its Abandoned Vehicle process. 

In all cases every attempt will be made by the Council to trace any registered keeper.

If the vehicle is subsequently claimed after the notice has been placed on it, the keeper will be referred to the land owner.

It will be the land owners responsibility to advise the Council on any further action required. 

If you do not advise us to cease any further action we will continue with our process and you may be liable for any  claims of compensation from the registered keeper.

• If a car is parked across the access to your property and is preventing you from getting into your property, the Council would be unable to help in this matter as it is unlikely to have been abandoned if it has been there for less that two weeks.

• If there are parking restrictions in the road in which you live, then the Civil Enforcement Officers (traffic warden) can place a fixed penalty notice on the vehicle once it has overstayed the permitted time. 

• If the car is parked across your access preventing you from leaving your property this is a police matter as they have powers to enforce highway legistlation.

• The Council has very strict legal guidelines and legislation that it has to adhere to when dealing with potentially abandoned vehicles
• You will therefore only be able to report a vehicle once it has been there for two or more weeks and remains in exactly the same location. 

• Once the vehicle has been at the same location for two weeks or more you can report it via our website or by clicking on this link   Report an Abandoned Vehicle

Clinical Waste: is a sharp (including needles, syringes or other sharp instruments), body fluid or other biological material (including swabs or dressings) containing or contaminated with pharmaceutical products or anything that may be infectious.

• Please contact the Council to arrange for future collections. 
• Clinical waste must not be placed in either normal domestic or recycling waste.
• You can download a form for this by going onto our website and following the link for clinical waste collections  or by clicking on this link Clinical Hazardous Waste

Offensive Waste: is non-clinical waste that is non-infectious and doesn't contain pharmaceutical or chemical substances, but may be unpleasant to anyone who comes into contact with it. Offensive waste includes hygiene waste and sanitary protection like nappies and incontinence pads

• This waste should be appropriately bagged and can be placed in the normal domestic refuse bin.
• If there are significant quantities of offensive waste generated that would result in difficulties in placing it within the domestic refuse bin (non-recyclable) then please contact the Council to enquire about additional capacity. Alternatively you can visit our website and follow the link for medical waste collections, or you can click on the link here Additional capacity for Non hazardous medical waste

Healthcare providers are people who treat patients in their own home and produce clinical waste as a result of treating patients, and are under a duty of care to manage the waste they produce. The healthcare provider must make their own arrangements for such waste.

Care Homes/Nursing Homes should make their own contractual arrangements for the disposal of clinical waste; if it is as a result of community pharmacies providing an additional/enhanced service to the care home then the pharmacy should be making separate arrangements for disposal.

For all questions on Taxi MOTs please ring 01992 564300

A spare wheel is not an MOT Failure

The test can be refused if you do not know the date the timing belt was changed.

This will depend on how severe it is and if it is coolant, fuel or an oil leak.

This will depend on if the lettering/digits have been moved and if the correct spacing has been applied.

We can advise you on this further - please telephone the Contact Centre on 01992 564000

We can only carry out minor repairs, such as a bulb or a lamp replacement.

We can do this for a small charge of £10.00

The maximum weight of a vehicle we can deal with is 2500 kgs

The maximum vehicle length we can deal with is 5 metres (between the front and rear/last axles)

The maximum weight we can deal with is 2500kgs

Class 4  is for a car 

Class 5 is for a minibus (with more than 9 seats) and

Class 7 is for a light commercial vehicle

This depends on where it is:

If it is in Swipe area A - which is in front of the driver - and is more than 10mm then it will fail

If it is in Swipe area B - this willd depend on th size of the crack/chip.

A Major failure means that the vehicle can only be driven to your home or to a place of repair.

You will be provided with a failure sheet which advises you what the vehicle has failed on.

It will also be explained to you at the time by the mechanic which items require adjustment or replacement

You then have 10 working days to have the repairs made and return to the depot for a retest.

You can only drive your car to and from the depot if you have booked a test on that day

You are welcome to drop your car off as early as 08:00am and leave it with us for the day.

However collection must be before 5pm on that day.

This can be checked on the government website https://gov.uk.check-mot-history.

Click onto the website and start to fill in the registration details

There is an option to have your MOT expiry date sent by SMS as a reminder on the site.

We have full disabled facilities on site.

We have a secure viewing area, with seats and a vending machine that serves hot and cold drinks

Yes we have dedicated parking bays at the depot for our customers.

An Mot takes approx 45 minutes, but please allow some extra time in case of delays

The address for our depot is:

180 Oakwood Hill

Loughton

IG10 3FQ

Access is via the main Oakwood Hill Road opposite the housing estate.

Please note there is no access from the Oakwood Hill Industrial estate.

You can pay by card, cash, or with a cheque accompanied by a cheque guarantee card.

No we are sorry we cannot recommend a garage to carry out any failure repairs.

Our MOT centre can only carry out minor repairs

We make a small charge of £10 for minor repairs such as a replacement bulp or lamp

For anything more than this you will need to go to a garage.

MOT costs

Not all motorhomes and large buses can be accommodated due to ramp restrictions, contact us for further information.

For trade discounts and business accounts call the MOT office.

Epping Forest District Council do not control the Recycling Centres for Household Waste (Tips/Civic Amenity Centres). These are controlled by Essex County Council and any questions in relation to the operation of these sites should be directed to them.

However the current opening times and locations for the sites in our area can be found by clicking on the link below  Recycling Centre locations and opening times

Recycling centre bookings

Essex County Council have a booking process for all vehicles at their 21 recycling centres.

You must book a slot in advance. There is no charge to book, but you need to make a booking each time you visit. Blue Badge holders, pedestrians and cyclists are not required to make a booking.

You can book a slot by clicking on the link below and selecting which site you need to visit. Then you will need to complete the form to book a slot 

Find a recycling centre | Love Essex Microsite

• You can book to have it taken away by the Council as a special collection which is a chargeable service
• Please visit our website where you can make this booking yourself or
• Contact the Customer Contact Centre on 01992 5640000 or

There are charities and organisations that upcycle and rehome unwanted furniture or items

• • • ECCO (environmental conservation co-operative)
• However they should have all fire retardant tags, and be in clean condition
• Or you could contact a local charity store to see if they can take the items.

https://www.ilovefreegle.org/explore/EppingForestFreegle

• You could also use Freegle an online platform which matches people who have items they want to give away with people who need them.
• By using Freegle you will be helping people in your local community and saving items from going to landfill.
• Its easy to use and FREE
• All you need to do is join your local Freegle group
• Post a message with the item you need to pass on 
• People who would like your item will message you
• Choose who you want to pass your item on to and they collect from you.

EFDC provides a special collection service for some bulky

household items such as beds, chairs, sofas, fridges and

washing machines that cannot routinely be collected.

·         There is a cost for this service.

·         Collections can be booked via the Council’s website using our online booking form or by telephoning the Customer Contact Centre on 01992 564000.
Request a special collection - Epping Forest District Council

  ·         Essex County Council (ECC) provides a limited number of                Recycling Centres for Household Waste only (RCHW).

  ·        Always check before visiting to make sure the RCHW is open and will take the waste you intend to dispose of. ECC will not allow commercial vehicles into most of their sites. Commercial waste cannot be disposed of at RCHW.

• Please also note that Essex County Council now run a booking system when visiting the site. You must book an appointment to be able to take your items there. You can do this by clicking on the link below and then on the site you wish to visit.
   Find a recycling centre | Love Essex Microsite
  

  Using a commercial waste collector

If we cannot collect your bulky items on your preferred date and you decide to use a private waste collection business please remember to protect yourself and make sure they have a waste carrier licence.

Check the Environmental Agency register to see if they are allowed to transport, buy, sell, or dispose of waste, or to arrange for someone else to do so:

• Environmental Agency – Register of waste carriers, brokers and dealers

Compliance with duty of care is vital to keep a track on waste disposal and keep waste out of the hands of rogue traders who profit from Fly-tipping

If you decide to use a private waste collection business please remember to protect yourself and make sure they have a waste carrier licence. Check the Environmental Agency register to see if they are allowed to transport, buy, sell, or dispose of waste, or to arrange for someone else to do so:

• Environmental Agency – Register of waste carriers, brokers and dealers

Whenever businesses or householders give their waste to somebody else to dispose of (outside the routine household collection provide by the Council), they should always “Check, Challenge & Record”, to ensure that the person they give their waste to is authorised by the Environment Agency to carry waste.

Householders and businesses who fail in their duty can expect to be prosecuted.

Householders must make reasonable checks and businesses who produce commercial waste must keep waste transfer notes to comply with their waste duty of care.

CHECK - Always check that the company or person you are intending to give your waste to is  authorised to take it. Ask for their waste carriers registration details. Telephone the          Environment Agency to check the public register on 03708 506 506.

CHALLENGE - Always ask for their details and what will happen to your waste? Ask yourself - Is it a good idea to employ somebody who has “cold called” offering to remove      waste before you have checked their details? Get some quotes for the clearance work. Trust your instincts. If in doubt, don’t give them your waste.

RECORD -Always record the details of who you give your waste to and any vehicles involved.  Legal waste operators will be happy to cooperate.

Further advice can be obtained by clicking on the link below:
https://www.gov.uk/government/publications/waste-duty-of-care-code-of-practice

·         Whenever businesses or householders give their waste to somebody else to dispose of (outside the routine household collection provide by the Council), they should always “Check, Challenge & Record”, to ensure that the person they give their waste to is authorised by the Environment Agency to carry waste.

·         Householders and businesses who fail in their duty can expect to be prosecuted.

·         Householders must make reasonable checks and businesses who produce commercial waste must keep waste transfer notes to comply with their waste duty of care.

CHECK - Always check that the company or person you are intending to give your waste to is      authorised to take it. Ask for their waste carriers registration details. Telephone the              Environment Agency to check the public register on 03708 506 506.

CHALLENGE - Always ask for their details and what will happen to your waste? Ask yourself -      Is it a good idea to employ somebody who has “cold called” offering to remove      waste before you have checked their details? Get some quotes for the clearance work. Trust your instincts. If in doubt, don’t give them your waste.

RECORD -Always record the details of who you give your waste to and any vehicles involved.     Legal waste operators will be happy to cooperate.

Further advice can be obtained by clicking on the link below:
https://www.gov.uk/government/publications/waste-duty-of-care-code-of-practice

·         Fines are unlimited.

·         A Fixed Penalty Notice (FPN) of £200 (default level) is available to deal with small fly-tips.

·          A higher FPN up to £400 can be set by EFDC.

·         Smaller incidents may be dealt with as a littering offence as an alternative, with a FPN of £75.

·         There is no FPN available for duty of care offences, although failure to provide waste transfer notes can result in a fine.

·         In an emergency this can be reported to the Environment Agency on 0800 80 70 60,

·         but also report the incident to EFDC and we will liaise.

·         Please enter the nearest location possible

·         Then add full  and precise details into the Additional information field shown below the location area

·         If still not clear, please include your contact details, or contact the Customer Contact Centre on 01992 564000

·         The Council is not licensed to take hazardous waste, and has to contact specialist companies to provide this service,

·         Depending on their availability this can take a little time,

·         But it is the aim of the Council to ensure that it is cleared as quickly as possible.

·         You are still free to report this to the Council, as we will then contact the land owner to advise them of the fact that an incident has taken place on their land

·         In some cases we will investigate to try and identity the offender.

·         The responsibility for clearing up fly-tipped waste falls on the landowner whose land the waste was deposited.

·         If an offender can be identified, we will seek to

o   recover any clearance costs or

o    in some cases immediately persuade the offender to return and pick up the waste.

·         EFDC are responsible for litter and refuse clearance on the public highway,

·         Most fly-tips on the public highway and other public rights of way will be cleared by EFDC.

·         Large fly-tips that obstruct the highway may occasionally be cleared by Essex County Council as an emergency.

·         The Corporation of London will clear fly-tips on their land.

·         Ditches that run between the boundary of the public highway and private land are normally completely the responsibility of the private land owner to clear. 

·         EFDC is also responsible for clearing waste from any Housing or Estates land that it owns.

·         Always “Check, Consider and Record” before you employ somebody to remove waste, so that you comply with your waste duty of care.

 Whenever businesses or householders give their waste to somebody else to dispose of (outside the routine household collection provide by the Council), they should always “Check, Challenge & Record”, to ensure that the person they give their waste to is authorised by the Environment Agency to carry waste.

Householders and businesses who fail in their duty can expect to be prosecuted.

Householders must make reasonable checks and businesses who produce commercial waste must keep waste transfer notes to comply with their waste duty of care.

CHECK - Always check that the company or person you are intending to give your waste to is      authorised to take it. Ask for their waste carriers registration details. Telephone the              Environment Agency to check the public register on 03708 506 506.

CHALLENGE - Always ask for their details and what will happen to your waste? Ask yourself -      Is it a good idea to employ somebody who has “cold called” offering to remove      waste before you have checked their details? Get some quotes for the clearance work. Trust your instincts. If in doubt, don’t give them your waste.

RECORD -Always record the details of who you give your waste to and any vehicles involved.     Legal waste operators will be happy to cooperate.

Further advice can be obtained by clicking on the link below:
https://www.gov.uk/government/publications/waste-duty-of-care-code-of-practice

·         You must only employ a company authorised by the Environment Agency to carry waste. 

·         Consider using the Trading Standard “Buy with Confidence”  website to find an audited “Waste Management” company https://www.buywithconfidence.gov.uk/profile/ews-environmental-waste/25128/

·         If you are able to provide a statement this is of great help to the Council and you will be guided through this process by one of our Community Resilience team (Environment Enforcement Officers).

·         Providing a statement does not mean that you will have to attend court. 

·         We have to record your contact details, but if your home address is not relevant to what you have witnessed, your contact details can be kept confidential.  

·         If you are a witness or find some evidence, we may ask you to provide a statement, so that we can use your evidence to investigate further,

·         But you will not be required to attend court unless you are willing to do so.

·         If your evidence is vital to proceed with a prosecution, we will discuss this with you and whether or not you are prepared to attend court.

·         If you witness a vehicle being used in a fly-tip incident, we will need a brief statement (that we can assist you with) to access DVLA records,

·         But this does not mean that you will have to attend court.

·         It is not essential that you provide these details, but does assist us if we have any queries regarding your report of the incident i.e. locating it.

·         In some cases, if we have sufficient information when the incident is reported, the fly-tip can be cleared quickly without the need for an officer to visit and assess.

·         We all need to take responsibility for the waste we produce, to reduce, recycle and if possible re-use.

·          If we have to dispose of waste we need to ensure that we take our responsibilities seriously and ensure that our waste is being disposed of correctly with the right waste in the right place.

·         The Cleaner Essex Group, made up of local authority representatives across Essex are looking at campaigns to raise awareness of duty of care, through links with Keep Britain Tidy using the slogan 

                          #CrimeNotToCare”.

·         Suspicious waste activities and rogue traders can be reported to the Council or Crime Stoppers

                       Tel. 0800 555 111 

         or via   https://crimestoppers-uk.org/

·         EFDC has access to a limited amount of covert cameras that we install in Fly-tipping hot-spots.

·         However, the range of these cameras is limited and we can only cover small areas.

·         The Council will also install warning signs in some areas, but we need to be careful to avoid simply moving the problems on to another area in the district.   

·         This can vary depending on

o   the size,

o   content and

o   location of the incident,

•  
• But we aim to investigate the incident within 24 hours and then arrange clearance where appropriate.

   

• Waste that can be cleared under the Waste contract should be within 5 working days
• Non-contracted waste clearance, within 10 working days, but clearance is often much quicker.
• Waste that is hazardous will take longer to clear as Epping Forest District Council is not licenced to carry this kind of waste. We therefore have to use specialist companies to clear hazardous waste and it will depend on their availability as to the length of time it takes to clear the incident.

·         The responsibility for clearing up fly-tipped waste falls on the landowner where the waste was deposited.

·         If an offender can be identified, we will seek to recover any clearance costs or in some cases immediately persuade the offender to return and pick up the waste.

·         EFDC are responsible for litter and refuse clearance on the public highway, which means that most fly-tips on the public highway and other public rights of way will be cleared by EFDC.

·         Large fly-tips that obstruct the highway may occasionally be cleared by Essex County Council as an emergency.

·         The Corporation of London will clear fly-tips on their land.

·         Ditches that run between the boundary of the public highway and private land are normally completely the responsibility of the private land owner to clear. 

·         EFDC is also responsible for clearing waste from any Housing or Estates land that it owns.

•         If a crime of Fly-tipping is in progress please report this to the police on 999
•         The most serious incidents (near or in a watercourse and very large tips) can be reported directly to the Environment Agency Tel. 0800 80 70 60
•          Fly-tipping can also be reported to the Council online to investigate who may be responsible for the Fly-tipping and clearance of the waste. You can click on the link below to report a fly tipping incident 24/7

Report fly-tipping - Epping Forest District Council

·         No as the Council is not a removal company,

·         However we can help on a commercial basis with our contractor, please email commercialwaste@eppingforestdc.gov.uk to make arrangements.

·         The Council does not have lifting machinery 

·          It is not a removal company,

·         Therefore anything that it is too big must be either dismantled or broken in half.

·         If the item is too heavy we will not be able to help with these items.

It must also be one of the items listed that we can take, otherwise it cannot be accepted.

·         The Council will only take a maximum of 3 items of the same  type i.e. 3 Fridges, or 3 Freezers.

·      No they will only collect the items that are placed outside by 6.30am. 

•            If presented either:
  •       on the boundary of your property where it meets the highway, or
  •      other designated place for blocks of flats such as a communal bin area/outside the main entrance to the building/or your own car parking space in a communal car park.
  •      Or at your approved collection point for your refuse and recycling if this is different from the highway.

• If the items have not been put out this will be recorded by the crews for our records, and you will need to rebook and pay for a new appointment

·         The Council is not a removal company, and is not covered by insurance to enter your property, so we are unable to help you with moving the items outside.

•          If you are unable to move the items yourself, you will need to ask someone to help you do this, as we are not able to enter your property to do this for you

·         You will need to have put the items outside of your property in readiness for the collection day by 6.30am or the night before the date of your booking.

·         If you are unable to move the items yourself, you will need to ask someone to help you do this, as we are not able to enter your property to do this for you

·         As long as the items are clearly visible and outside at the appropriate collection point by 6.30am, or the night before your collection day, then you do not need to be at home for the collection to take place.

•        We will also send you a reminder email the day before your collection is due so that you dont forget to put your items out

·         Please note that we do not knock on the door of your property if you fail to put the items out for collection, this will be recorded by the crews as items not out for collection. You will then need to rebook and pay for a new appointment.

·         If they are unable to complete the booking themselves then yes you are able to make the booking for them.

•          You will also need to pay for the items to be collected before we can book an appointment for you. 

·        If you have one this will enable us to send you confirmation of your booking and a receipt for payment.

•          It will also allow us to send you a reminder the day before the collection is due and to update you once the collection has been made

·         The Council does not currently offer this concession.

 We cannot take Black bags, carpets, Glass items, glass doors, or items with glass in, kitchen cupboards, worktops, baths, toilets, sinks, carpets, lino, underlay, American style fridge freezers on special collections.

·         We do not take these items as they are either not items of furniture you would take with you when you move,

·         Are classed as construction materials,

·          Or are too dangerous or heavy for our crews to remove.

·         When you are making your booking either on line or on the phone with one of our Customer Services officers.

•           You will be able to pay by debit or credit card, and you will be diverted to a secure automated payment system to make this payment so please have your card ready prior to making your booking.

Please note when making the payment on the phone with our agents, that this is an automated system and should you have difficulties using this type of system, please have somebody with you that could help you to complete your information on your keypad of your phone.

The Councils staff is not able to enter your information for you due to Data Protection laws and for security reasons.

·         You should place your items out for collection by no later than 6.30am on the day of your collection, or the night before the date of your booking.

·         If you have had to place your items outside of your property boundary, or within a communal area, then we would advise that you place a notice on them stating that you have arranged a collection of the items.

•        We are now able to send you a reminder you via email (if you have provided us with one) the day before we are due to collect your items, and a further email on completion of the work.

•        If for any reason we are not able to complete the work, you will be advised. However if you do not receive an explanation as to why we were unable to attend, then please contact the Customer Contact Centre on 01992 564000, where we can can investigate the issue for you.

·         To make the booking you will need to know all items that will  be required to be collected,

·         Should you need to add or alter items afterwards, this can be done up to 24 hours before the day of collection - It cannot be amended or refunded after this time.

•        You can do this by contacting us on 01992 564000 and we will help you make the alterations or you can do this on line if you signed up for an account with us and this is how you made your booking.

•                Refunds can only be arranged where the cancellation is requested 24 hours before the collection is due.
•            Please contact the Customer Contact Centre on 01992 564000, who will be able to arrange a refund of your payment.

·        Alternatively if you have set up your own account on our website you can manage this by logging into your account and managing your booking.

·         This will normally be at the edge of the property where it meets the footway/highway

·         Items must be clearly visible from the road and should not be hidden by hedges, fences, cars etc.

• ·         For a single domestic property the items must be at the front boundary of your property, at the nearest point to the highway, or if you have an agreed alternative location where your refuse and recycling collections are made from,  you may leave the items there. 

• ·         For residents who live in Flats, there are further options such as

• •          outside the communal front door of the building,
  •          In a communal bin area,  or
  •          In your parking bay/space in the car park.  

but it should be noted that if using these locations they should not block others from using the building, store, or parking area

·         We only take items of furniture that you would take with you when you move property,

·         A comprehensive list is available on the on our website.

·         Should the item not be listed then this cannot be booked,

·         You can contact us on 01992 564000 for advice if you are unsure.

·         If you have more than one item of the same type, i.e. 3 mattresses, then please select the item you require collecting, and in the quantity put the number 3. Please do not put three entries on for each Mattress.

•          Please note that we will only be able to collect up to 3 items of the same type (ie 3 Freezers, 3 fridges) from a property. If you have more than 3 items of the same type you will need to dispose of these via private company.

·         We collect in certain areas on certain days of the week

·         Date options will be provided once your collection details have been entered onto the application form.

·         However below is a table of the days we normally carry out collections in areas within the District, but this can be subject to change:

Click here to apply for street naming & numbering

Please read the policy via the link below before applying.

Street Naming & Numbering Policy

You can report a dangerous structure online here.

For urgent matters out of hours call the Standby officer on 01992 564000

You can book a site inspection using the online form here.

Or

By phoning 01992 564141

Different types of development require different types of consent. Due to this, different application forms are available depending on the scope of the proposed works. Any works to a residential property (such as an extension or the erection of an outbuilding within the garden) should be applied for using a householder application form, works to a Listed Building should be applied for using a Listed Building Consent application form, etc. However, some developments will require more than one consent. In such cases a combined form may be available that deals with both consents through the use of one form (such as a Householder and Listed Building Consent form). Should you be unsure as to which form is relevant to your application then please contact Planning Services, as the submission of the wrong form may result in your application being considered invalid.

Please note - We now only require one copy of forms, plans and supporting documentation for your planning application. 

Additional Infomation:

Most applications will also require further information and plans to be submitted. Please use the the Epping Forest District Council Planning Application Validation Requirements Checklist for current guidelines, which should be read carefully to ensure the correct information is provided. Failure to provide the required information and/or plans will result in your application being considered invalid.

What do I need to do next?

Most applications can be submitted online using the online form available from the Planning Portal

Planning Portal - Apply online: http://www.planningportal.gov.uk/planning/applications/

Some consents (such as prior approvals) cannot be applied for online at this time and forms can be downloaded from the paper forms page at the Planning Portal, these forms should then be posted to us with the required payments. 

A copy of the up-to-date Planning Application fee sheet is available online.

If you need to find out if a planning condition has been discharged the following form should be used: Confirmation of Discharge of Condition or Compliance with Condition application form:

Telephone: 01992 564476

Email: contactdc@eppingforestdc.gov.uk

If you propose to erect or alter a building, change the use of a building or land, form a vehicle access, or carry out work that can be described as an engineering operation, you may require planning permission

However certain developments do not require permission as they constitute ‘permitted development’ as laid out in the Town and Country Planning (General Permitted Development) Order. Whilst such developments do not require planning permission, if you have any doubts, or if you would like a formal confirmation that a development does not require planning permission and is lawful, you should submit an application for a Certificate of Lawful Development.

Permitted Development rights do not exist if:
1)  The property is a flat, maisonette or used for any business.
2)  Your house has had its 'permitted development' rights removed.  (These are rights that allow you to do work without needing to ask permission.  They are most often removed by a condition which was set when the original permission to build your house was granted.  This is more likely if that was within the past 30 years - please check with the Development Management team.)

Additional Infomation:

The Council encourages applicants to discuss their proposals with a Planning Officer before making their application. This might involve meeting with an Officer or just sending us your proposals for pre-application comments. This can help to overcome potential difficulties and to make sure your application deals with all the important planning considerations. This also enables any issues and serious shortcomings to be identified early and may save further time – and money! However, any views expressed by Officers are given without prejudice to any decision that may be finally made by the council.

You may also find it helpful to obtain advice from an independent planning specialist when drawing up your scheme. People who regularly prepare planning applications have the experience and expertise that can help make sure your scheme has the best chance of being granted consent. Spending time and effort in preparing your scheme is more likely to result in a good quality and acceptable development and also help us process your application quickly.

For the time being, in respect of small developments, we can usually offer pre-application advice free of charge. However, due to the time and resources involved with large scale developments, pre-application advice on major developments is subject to a fee.

What do I need to do next?

You can apply for a Certificate of Lawful development which will formally confirm whether planning is required at the Planning Portal

You can discuss your proposed scheme with a member of Development Management. However any advice given would only be informal and no confirmation from Development Management can be provided in writing except through the submission of a Certificate of Lawful Development, or if relevant, a Prior Approval application in the case of deeper single-storey rear extensions.

You can also use the following tools on the Planning Portal to see if you need planning permission and to help you with your application.

Interactive House Guide

Interactive terrace/flat/shop/basement guide

Get in touch by:

Telephone: 01992 564476

Email: contactdc@eppingforestdc.gov.uk

Our surroundings are in a process of constant change. Old buildings are demolished and replaced. Changes are made even to buildings familiar to generations of local people. Sometimes the changes are cosmetic such as a new advertising sign for a shop. Sometimes they are more substantial such as an extension or constructing an entirely new building.

Changes to buildings are governed by planning law. In most cases the developer needs to apply to the Council for planning permission before the changes can be made and in all cases the Council has to consider the application seriously.

We all have our own views on what makes a good or bad planning application. You don't need to own a property to make a planning application and you don't need to be a neighbour to object. No matter how trivial, major or outrageous you may think an application is, you have the right to object.

Additional Infomation:

Your objections or support for a planning application should be made to the Council in writing. We will accept your comments as late as possible but you are advised to try to reach us within the deadline set in our letters and notices to guarantee consideration of your views.

When we receive your letter, we are more likely to acknowledge receipt if you provide us with an email address. This email address will be used to let you know the next stage. Your comments or objections are not confidential. They form part of the public record when we consider the application and can be seen by the applicant.

You may also be able to speak directly to councillors at a plans meeting - see 'Who makes the decision' below for details.
Comments can be submitted electronically by going to our website

By law, we can only take your objections into account if they address relevant planning considerations. Relevant considerations include:
•Is the new building or proposed use appropriate to the area?
•Is the appearance of the new building satisfactory?
•Will the development cause pollution, noise, flooding or other environmental problems?
•Will there be loss of light to important rooms?
•Will the development overlook and create loss of privacy?
•Will the building appear bulky, overbearing or out of scale with neighbouring properties?
•Is road safety or public footpaths adversely affected?

In other words, will the development make the area a less pleasant place in which to live or work. Loss of value to your property, motives or circumstances of the applicant, or any impact upon private rights, covenants or matters covered by other legislation are not relevant planning considerations. Generally, we are not able to enter into correspondence about the issues you raise.

What do I need to do next?

Comments can be submitted electronically by going to our website, Try to make your written comments clear and concise. Anonymous objections carry very little weight so please give your name and address.

If you know the application number go to: http://plan1.eppingforestdc.gov.uk/northgate/PlanningExplorer/ApplicationSearch.aspx

If you do not know the application number you can search for the application at: http://plan1.eppingforestdc.gov.uk/northgate/PlanningExplorer/GeneralSearch.aspx

Get in touch by:

Webform: http://plan1.eppingforestdc.gov.uk/northgate/PlanningExplorer/ApplicationSearch.aspx

Telephone: 01992 564584

Email: contactdc@eppingforestdc.gov.uk

Highways issues are dealt with by Essex County Council (including most street lighting)

Additional Infomation:

Full information is available from the Essex Highways Website: http://www.essexhighways.org/Transport-and-roads.aspx

What do I need to do next?

You need to report the Issue using the online form on the Essex Highways Website

Get in touch by:

Webform: http://www.essexhighways.org/transport-and-roads/tell-us/problem-check.aspx

Telephone: 0345 603 7631

Email: Please use the forms on the website to contact Highways

Twitter: @Essex_Travel

Our main offices are located in Epping on the High Street.

Additional Infomation:

We have limited Visitor parking on site, this is pay and display. The offices are a 10 minute walk from the tube station.

Get in touch by:

Visiting: We are open 9:00-5:15 Monday-Thursday, and 9:00-5:00 on Fridays.

Post: Epping Forest District Council, Civic Offices , 323 High Street, Epping, Essex CM16 4BZ

Online: http://www.eppingforestdc.gov.uk

Telephone: 01992 564000

Email: Contactus@eppingforestdc.gov.uk

Twitter: @eppingforestdc

Our housing waiting list is managed by our Housing Options Team

Additional Information:

Our Housing Register is for new applicants, and for existing council tenants who want to move.

What do I need to do next?

Read the information available on our website, and then apply online at http://www.homeoption.org/

Get in touch by:

Online: http://www.eppingforestdc.gov.uk/index.php/residents/your-home/housing-advice/applying-for-a-council-or-housing-association-home

Telephone: 01992 564716

Email: housingoptions@eppingforestdc.gov.uk

This information is not currently available online, and is provided by the Trees and Landscape Team

Additional Infomation:

Trees can be protected by a number of planning restrictions, if in doubt about the status of a tree advice should be sought. Trees within the Eping Forest are the responsibility fo the Corporation of London, and are not generally protected Epping Forst District Council.

What do I need to do next?

Read the general information available on our website, and then contact the Trees and Landscape Team for specific information. To make an application to work on a protected tree please use the online form available at https://www.planningportal.gov.uk

Get in touch by:

Online: http://www.eppingforestdc.gov.uk/residents/your-environment/trees-and-landscape/tree-protection

Telephone: 01992 564452

Email: ContactTrees@eppingforestdc.gov.uk

Highways issues and related applications are dealt with by Essex County Council

Additional Infomation:

Full information is available from the Essex Highways Website: http://www.essex.gov.uk/Health-Social-Care/Health-and-social-care-for-adults/Blue-Badges/Pages/Disabled-parking-bay.aspx

What do I need to do next?

Follow the application process outlined online using the form: https://forms.essex.gov.uk/default.aspx/RenderForm/?F.Name=hnybPw86vQ6&HideAll=1

Get in touch by:

Webform: https://forms.essex.gov.uk/default.aspx/RenderForm/?F.Name=hnybPw86vQ6&HideAll=1

Telephone: 0345 743 0430

Email: Please use the forms on the website to apply

Twitter: @Essex_Travel

Most Highways issues are dealt with by Essex County Council

Additional Infomation:

Full information is available from the Essex Highways Website: http://www.essexhighways.org/Transport-and-roads.aspx

What do I need to do next?

You need to report the Issue using the online form on the Essex Highways Website

Get in touch by:

Webform: http://www.essexhighways.org/transport-and-roads/tell-us/problem-check.aspx

Telephone: 0345 603 7631

Email: Please use the forms on the website to contact Highways

Twitter: @Essex_Travel

Blue badges and related applications are dealt with by Essex County Council

Additional Infomation:

Full information is available from the Essex County Council website: http://www.essex.gov.uk/health-social-care/health-and-social-care-for-adults/blue-badges/Pages/Blue-Badges.aspx

What do I need to do next?

You can apply online: https://www.gov.uk/apply-blue-badge

Get in touch by:

Webform: http://www.essex.gov.uk/health-social-care/health-and-social-care-for-adults/blue-badges/Pages/Blue-Badges.aspx

Telephone: 0345 404 0506

Email: Please use the forms on the website to apply

Blue Badges are managed by Essex County Council

Post: Blue Badge Team, Essex County Council, Essex House, 200 The Crescent, Colchester, Essex CO4 9YQ

For additional help you can also contact the Blue Badge initial enquiry support service bluebadge@northgateps.com  Telephone (England): 0343 100 1000